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Pic of the month

See the Photo Gallery for the latest photos submitted by our members.

Regular Features

Reserve Affairs
Compiled from the latest Reserve Report - monthly
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Compiled from the latest Reserve Report - monthly
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Building Projects
Building at Ingwelala that might affect your visit - monthly
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Recorded sightings and members' stories - monthly
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Gate Letter
Download this month's Gate Letter
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Rainfall: February 2018:
1983 - 2017 90.2mm
1992 - 2017
Max: 37°C
Min: 20°C
7/14 Day forecast - Ingwelala

Members' Grievance Procedure

The formal process for complaints works this way:

  1. If a member had a grievance or complaint, first try and solve it through informal discussions.

  2. If the problem is not solved within 24 hours, put it in writing within the next 7 days using a complaint form. This form  can be obtained from the general office at the reserve, or the Reserve Manager, or any Board Member/Co. Director. It is also available further down this page as an online form or as a downloadable MS Word document.

  3. Once filled out, the hard copy version can be either;
     - handed in at the reserve to the Reserve Manager, or
     - faxed to the Reserve: (015) 793-1285 or any Board Member/Co. Director

    The electronic version (downloadable MS Word Doc) can be;
    - printed out and handled as above or 
    - emailed to: This email address is being protected from spambots. You need JavaScript enabled to view it. or any Board Member/Co. Director

    The online form below automatically goes to This email address is being protected from spambots. You need JavaScript enabled to view it.
  4. If delivered by hand, the official receiving the complaint form needs to date and sign one copy of the complaint form which is to be retained by the member as proof of lodging of the complaint.

    If the complaint is submitted by fax, e-mail or online form, the date of dispatch of the complaint will act as proof of delivery, provided that it is a normal working day for the addressee.

  5. Within 7 days, the member will be contacted by an Ingwelala official to discuss ways and means to resolve the issue.

  6. If the issue is not resolved within a further 7 days, or such longer period as the aggrieved member may agree to in writing, the matter will immediately be referred to the Board which will take such steps as deemed to be in the best interest of all the members of Ingwelala.

  7. The aggrieved member will be advised by the Chairman of the Board, in writing, of the manner in which the issue will be dealt.

Downloadable Complaint Form Online Complaint Form
Download Click here for the Online complaint form.
NB: Don't forget to save the completed form to your hard drive before attaching to an email. Otherwise print out, fill in and fax. NB: As the email address is fixed in the coding of an online form, it automatically goes to the Board Member in charge of Member Relations.